Website Policies ​

Terms and Conditions

Effective date : October 21, 2026

By placing an order on www.thehouseofanjii.com, you agree to these terms. Meenakaari is a silk saree label of The House of Anjii, Chennai, Tamil Nadu.

• Prepaid only. We do not offer cash on delivery (COD).
• Prices. All prices are in INR and include GST. If a price is wrong by mistake, we may cancel the order and refund you in full.
• Handcrafted silk. Small differences in weave, zari and shade are normal in handmade silk and are not defects. Colours may look different on different screens.
• Order confirmation. Your order is confirmed only after payment succeeds. We may cancel an order if stock is unavailable or we suspect fraud, and will refund you in full.
• Cancellation. You can cancel within [12 hours], and only before dispatch.
• Our content. Photos, designs and the Meenakaari name belong to us. Please do not copy them.
• Liability. We are not responsible for delays outside our control, such as courier or weather issues. Our liability for any order is limited to the amount you paid for it.
• Law. Indian law applies, and the courts of Chennai have jurisdiction.
• Contact and complaints. contact.meenakaari@gmail.com, WhatsApp
  +917305232888. We reply within 48 hours.

Privacy Policy

We respect your privacy and never sell your personal data.

• What we collect. Name, phone, email, delivery address, order details and basic website usage data (cookies).
• Why. To process, ship and support your order, send order updates, and meet legal and tax requirements. We send offers only if you agree, and you can opt out any time.
• Who sees it. Only our courier partners, payment gateway and website service providers, and authorities where the law requires.
• Payments. Payments are processed  securely and we do not see or store your card, UPI or bank details.
• Your choices. You can ask us to correct or delete your data at contact.meenakaari@gmail.com. We keep order and tax records as long as the law requires.
• Security. We take reasonable care to protect your data, but no online system is completely secure.
• Updates. We may update this policy; the version on this page applies.

Return and Exchange Policy

Exchanges

• To request an exchange, write to contact.meenakaari@gmail.com within 2 days of receiving your saree, with your order details and the reason. We will review it and accept or decline the request.
• Once we accept, send the saree back to the address we share with you. You bear the cost of shipping it back, and shipping charges are non-refundable.
• The saree must be unused and unwashed, with its tags, blouse piece and packaging intact.
• Accepted exchanges are for another Meenakaari saree or store credit. We do not give cash refunds for change of mind.
• If we send your exchange to you, the outward shipping is charged to you, except where the exchange is due to our error.

Damaged or incorrect sarees

• Write to us within 24 hours of delivery with photos and an unboxing video of the sealed parcel.
• We will replace the saree at our cost, or refund you in full if we cannot replace it.

Not eligible for exchange

• Sarees that are worn, washed, altered or missing tags
• Natural handloom features and screen colour differences. These are part of handmade silk and are not defects.

Cancellations

• We start processing your order as soon as you pay for the same and hence we do not encourage any cancellation of orders. If you wish to discuss further regarding a potential cancellation please contact our customer support team

Refunds

• Refunds are made only for damaged or incorrect sarees we cannot replace, cancelled orders, and out-of-stock items. They go to the original payment method.

Shipping Policy

Shipping

• All Meenakaari orders are prepaid. We do not offer cash on delivery (COD).
• For other orders, the shipping rate appears at checkout once you add your selection to the cart.
• If you live in a remote area or a pin code our couriers do not serve, write to us at contact.meenakaari@gmail.com  with your full address and order details, and we will arrange a suitable service.

Dispatch and delivery

• Ready sarees are dispatched within [1–2] business days.
• Delivery usually takes [3–8] business days after dispatch, and may take longer during festive seasons.
• You will receive a tracking link by email, SMS or WhatsApp when your order ships.

Delivery address

• Please check your address and phone number at checkout. We can change them only before dispatch, and we are not responsible for delays or loss caused by an incorrect address.
• The courier makes up to 3 delivery attempts. If the parcel returns to us, we will re-ship at your cost or cancel the order and refund the amount less shipping.

On arrival

• Please record an unboxing video of the sealed parcel. Report any damage within 24 hours, as set out in our Return and Exchange Policy.