Store Policy
Last Updated: July 31, 2026
Welcome to The House of Anjii. We are committed to providing quality tailoring services and a smooth shopping experience. Please read our store policies carefully before placing an order.
Orders
All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel an order due to pricing errors, stock availability, or suspected fraudulent activity.
Tailoring Services
Customers are responsible for providing accurate measurements. We recommend verifying measurements before confirming an order. Alterations requested after production has started may incur additional charges.
Pricing
All prices are listed in Indian Rupees (INR) unless otherwise stated. Prices may change without prior notice.
Payments
We accept secure online payment methods available during checkout. Orders will be processed only after payment confirmation unless otherwise agreed.
Shipping & Delivery
Delivery times are estimates and may vary depending on location and courier services. Customers will receive order updates where applicable.
Returns & Exchanges
As many of our products are custom-made or tailored to customer specifications, they are generally not eligible for return or exchange unless:
- The wrong item was delivered.
- The item arrived damaged.
- There is a manufacturing defect.
Any issues should be reported within 7 days of receiving the order.
Cancellations
Orders may be cancelled before production begins. Once tailoring or customization has started, cancellations may not be possible.
WhatsApp Communication
We use the WhatsApp Business Platform integrated with our Odoo ERP system to communicate with customers regarding:
- Order confirmations
- Appointment reminders
- Tailoring updates
- Pickup notifications
- Delivery updates
- Customer support
Messages are sent only to customers who have voluntarily provided their WhatsApp number and consented to receive business communications.
Privacy
Customer information is collected only for fulfilling orders, managing tailoring services, customer support, and improving our services. We do not sell or rent customer information to third parties. Please refer to our Privacy Policy for more information.
Limitation of Liability
The House of Anjii shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, transportation delays, or technical failures.