Privacy Policy – The House of Anjii
Effective Date: July 31, 2026
At The House of Anjii, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, WhatsApp services, and Odoo-based customer management system.
Information We Collect
We may collect the following information:
- Name
- Mobile phone number
- Email address
- Delivery and billing address
- Tailoring measurements provided by you
- Order details and purchase history
- WhatsApp messages exchanged with our business
- Appointment and delivery information
How We Use Your Information
Your information is used only for legitimate business purposes, including:
- Processing tailoring and clothing orders
- Managing customer measurements and preferences
- Scheduling appointments
- Sending order confirmations
- Sending pickup and delivery notifications
- Responding to customer inquiries through WhatsApp
- Sending invoices, receipts, and service updates
- Improving customer service
WhatsApp Integration
Our business uses the WhatsApp Business Platform integrated with Odoo ERP to communicate with customers.
Messages may include:
- Order confirmations
- Appointment reminders
- Tailoring progress updates
- Pickup notifications
- Delivery updates
- Customer support responses
We only communicate with customers who have voluntarily provided their WhatsApp number and consented to receive business communications.
Data Sharing
We do not sell, rent, or trade your personal information.
Your information may only be shared with trusted service providers when necessary to provide our services, including payment providers, shipping providers, WhatsApp Business Platform, and our ERP system.
Data Security
We use reasonable technical and organizational safeguards to protect customer information against unauthorized access, disclosure, alteration, or destruction.
Only authorized employees have access to customer information.
Data Retention
We retain customer information only as long as necessary to:
- Complete orders
- Provide after-sales support
- Meet legal and accounting requirements
- Maintain customer order history
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information where legally permitted
- Stop receiving WhatsApp communications
- Withdraw your consent at any time
To make a request, please contact us using the information below.
Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.